[ 03 ] · legal

Terms of Service

Last updated: May 10, 2026 · Effective: May 10, 2026

These Terms of Service ("Terms") govern your use of the MemoryVaultAI mobile application and related services (the "Service") operated by MemoryVaultAI, a partnership registered in Queensland, Australia ("we," "us," "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

MemoryVaultAI is a mobile application that allows you to save video URLs from third-party platforms and uses artificial intelligence (Google Gemini) to generate searchable metadata — including titles, summaries, transcripts, and tags — from those videos. The Service stores this metadata so you can search and retrieve it later.

We do not download, host, or redistribute the videos themselves. We generate metadata from publicly accessible content at the URLs you provide.

2. Eligibility

You must be at least 13 years old to use the Service. By creating an account, you represent that you meet this age requirement. If we discover an account belongs to a user under 13, we will terminate it immediately.

3. Your Account

You are responsible for maintaining the security of your account credentials.
You are responsible for all activity that occurs under your account.
You must provide accurate information when creating your account.
You may delete your account at any time using the in-app account deletion function. See our Privacy Policy for details on data deletion timelines.

4. Third-Party Platforms

MemoryVaultAI is not affiliated with, endorsed by, or sponsored by Instagram, TikTok, YouTube, or any other third-party platform.

You are solely responsible for ensuring that your use of content from third-party platforms complies with those platforms' terms of service.
You may only save videos that are publicly accessible on the source platform at the time you share them with the Service.
We do not guarantee continued access to metadata if the source video is removed, made private, or if a platform changes its policies.
We are not responsible for any action taken against your account on a third-party platform as a result of your use of the Service.

5. AI-Generated Content

Metadata generated by AI (transcripts, summaries, tags, and other outputs) may be inaccurate, incomplete, or misleading. AI outputs are provided as a convenience to help you organise and search your saved content.

We do not guarantee the accuracy, completeness, or reliability of any AI-generated metadata.
You are responsible for verifying any information derived from AI outputs before relying on it for important decisions.
We are not liable for any loss or damage arising from reliance on AI-generated content.
You may request human review of AI outputs you believe to be inaccurate. See our Privacy Policy Section 6 for details.

6. Acceptable Use

You agree not to use the Service to:

Save, store, or process content that is illegal in your jurisdiction or ours (Queensland, Australia).
Save content that exploits, harms, or endangers minors in any way.
Infringe on the intellectual property rights of others.
Harass, threaten, or stalk other individuals.
Attempt to reverse-engineer, decompile, or extract source code from the Service.
Circumvent usage limits, rate limits, or access controls.
Use the Service for automated scraping, data harvesting, or building competing products.
Interfere with or disrupt the Service or its infrastructure.

We reserve the right to investigate and take action (including account termination) for violations of these rules.

7. Subscriptions and Payment

Plans

Free tier — up to 10 video saves per month, videos up to 60 seconds. Metadata archived after 30 days, deleted after 90 days.
Pro Monthly — $9.99 USD/month. Up to 200 video saves per month, videos up to 180 seconds. Metadata kept indefinitely while subscription is active.
Pro Annual — $59.99 USD/year. Same benefits as Pro Monthly.

Billing

All subscriptions are billed through the Apple App Store or Google Play. Payment terms, including currency conversion and applicable taxes, are determined by Apple or Google. We do not process payments directly and do not have access to your payment card details.

Auto-Renewal

Subscriptions auto-renew unless you cancel at least 24 hours before the end of the current billing period. You can manage or cancel your subscription in your device's App Store or Google Play settings.

Free Trials

MemoryVaultAI may offer free trials at its discretion. Trial terms (duration, limitations, conversion to paid) will be disclosed at the point of offer. If you do not cancel before the trial ends, your subscription will begin and you will be charged.

Refunds

Refunds are handled exclusively by Apple or Google per their respective refund policies. We do not process refunds directly. If you believe you are entitled to a refund, contact Apple App Store Support or Google Play Support.

8. Intellectual Property

The Service, including its design, code, branding, and AI models integration, is the intellectual property of MemoryVaultAI. All rights reserved.
You retain ownership of the video URLs you share and any personal data you provide.
AI-generated metadata derived from your content is created for your use within the Service. You may export it for personal use.
You grant us a limited licence to process the video URLs you share solely for the purpose of providing the Service to you.
We do not use your shared content (video URLs, AI-generated metadata, or any associated data) to train AI models or for any purpose other than providing the Service to you.
We do not sell, license, or transfer your data to third parties for their independent use.

9. Account Termination

By you — you may delete your account at any time via the in-app account deletion function. Upon deletion, your data will be removed per our Privacy Policy retention schedule.
By us — we may suspend or terminate your account if you violate these Terms, including the Acceptable Use policy. Except in cases of severe misuse (illegal content, security threats, fraud), we will provide at least 7 days notice and an opportunity to remedy the violation before termination.
Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive (Liability, Dispute Resolution, Intellectual Property) will survive termination.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. We disclaim all warranties including, without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the above:

We do not warrant that the Service will be uninterrupted, error-free, or secure.
We do not warrant the accuracy of AI-generated metadata.
We do not warrant continued compatibility with any third-party platform.
Third-party platforms may change their policies, restrict access, or remove content at any time. We are not liable for service disruptions caused by third-party platform changes.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to the Service is limited to the total fees you paid to us in the 12 months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or loss of access to third-party platforms.

Preserved Consumer Protections

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by:

The Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Mandatory consumer protection laws of the European Union or United Kingdom that apply to you by reason of your residence.
Any other mandatory statutory rights that cannot be excluded by contract in your jurisdiction.

Where our liability cannot be excluded, it is limited to the maximum extent permitted by the applicable legislation.

12. Dispute Resolution

Governing law — these Terms are governed by the laws of Queensland, Australia.
Jurisdiction — disputes will be resolved in the courts of Brisbane, Queensland, unless the parties mutually agree to mediation or arbitration.
Informal resolution — before initiating formal proceedings, you agree to contact us at support@memoryvaultai.app and attempt to resolve the dispute informally for at least 30 days.
EU residents — nothing in this section removes your right to bring proceedings in the courts of your member state of residence, or to use the EU Online Dispute Resolution platform.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or in-app notification at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you do not agree with the updated Terms, you may delete your account before the effective date. Your continued use after that date will be governed by the new Terms.

14. General

Entire agreement — these Terms, together with our Privacy Policy, constitute the entire agreement between you and MemoryVaultAI regarding the Service.
Severability — if any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
No waiver — our failure to enforce any provision does not constitute a waiver of that provision.
Assignment — you may not assign your rights under these Terms. We may assign ours in connection with a merger, acquisition, or sale of assets, with notice to you.

15. Contact Us

If you have questions about these Terms:

MemoryVaultAI
ABN: 86 841 520 767
Queensland, Australia
support@memoryvaultai.app